Returns & Exchanges

Quality Guarantee

Every item is quality-checked before shipping. If you receive an item with any of the following defects, contact us via WhatsApp within 7 days of delivery and we will arrange a return or exchange:

• Visible manufacturing defects (broken stitching, loose hardware, damaged clasps)
• Significant difference from product photos
• Damage during shipping
• Wrong model or colour delivered

Return Process

1. Message us on WhatsApp +60 17-543 9279
2. Send order details + photos/video of the issue
3. We confirm and arrange pickup / give return address
4. Refund or replacement within 3-5 business days after we receive the return

Not Eligible

• Items used, washed, or damaged after delivery (non-defect)
• Missing/damaged packaging or tags
• Wrong size due to buyer choice (please WhatsApp for sizing before ordering)
• Custom or special-order items
• Requests filed more than 7 days after delivery

Shipping Costs

Return shipping is covered by us for quality-defect cases. For other reasons, the buyer is responsible for return shipping.

Contact

All return matters are handled directly through WhatsApp — real person, fast response.
+60 17-543 9279