FAQ

Frequently Asked

How do I order?

Hit the 'Inquire on WhatsApp' button on any product page — it pre-fills the product name and image. Or message +60 17-543 9279 directly. We confirm details, source the piece, and you place the order.

How do I pay?

Malaysian bank transfer (Maybank2u / TNG / DuitNow / FPX). We don't store any payment info on the site — you pay through your own bank app directly.

Delivery time?

Local stock 1-3 days, international order ~10-15 business days. Depends on the piece — we tell you the ETA when you ask on WhatsApp.

Where do you ship?

Free shipping in Malaysia for orders RM 300+. We also forward to Singapore / Indonesia / Brunei — quote on WhatsApp.

Can I exchange if size doesn't fit?

Yes — within 7 days of delivery, via WhatsApp. We strongly recommend asking for the size chart before ordering. See Returns policy.

Do items come with packaging?

Top-tier factory pieces include original boxes, dust bags, and info cards. Not boutique invoices, but complete and consistent. Watches come with box, manual, and cards.

How do I know the quality is real?

ChloeLuxe only sources top-factory (ZP / 1:1) grade — not bulk replica. We've worked with each factory for years and verify cuts, hardware, leather. Want to confirm a specific piece? WhatsApp us, we'll send a real-shot video.

Can I see items in person?

Yes — by appointment in central Kuala Lumpur. WhatsApp us to book.

Can you source a specific piece not on the site?

Yes. Send the reference photo / link / screenshot via WhatsApp. We check factory versions and quote — usually 2-5 days for a plan.

Do you have WeChat?

Primary channel is WhatsApp but we have WeChat too. Ask on WhatsApp and we'll share.

Other questions? WhatsApp us directly — real person, fast response.
+60 17-543 9279